Refund Policy

Last updated: June 15, 2025

At Tafita-Ribhi Digital, we are committed to providing high-quality automated digital tools. Because our products are digital Software-as-a-Service (SaaS) and delivered instantly upon purchase, we have established the following refund policy in compliance with our payment partner, Paddle.

1. General Principle

Tafita-Ribhi Digital provides automated tools (language learning and AI utilities). Refunds are generally processed for technical issues or in accordance with the specific conditions below. As our services are 100% automated, delivery is considered immediate.

2. Subscriptions (Learning Pass)

For subscriptions to Tafita-Ribhi Digital platforms (e.g., Tamam MultiArab):

You may request a full refund within 14 days of your initial purchase, provided that your account shows minimal activity (less than 2 lessons completed).
Subsequent renewals are non-refundable. You may cancel your subscription at any time to avoid future charges.

3. AI Credit Packs (Tsipely)

For one-time character packs used in our AI utilities:

Refunds are only eligible if zero (0) characters have been consumed from the pack.
Once the automated AI processing has been initiated for a text, the credits are considered used and are no longer eligible for a refund by Tafita-Ribhi Digital.

4. Technical Issues

If an automated tool provided by Tafita-Ribhi Digital fails to perform as described due to a technical error on our side, we will first attempt to fix the issue. If the issue persists, a full or partial refund may be granted.

5. Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. They provide all customer service inquiries and handle returns for Tafita-Ribhi Digital.

6. How to Contact Us

To request a refund, please email contact@tafitaribhi.com. Please include your order email and the transaction ID provided by Paddle.